Incidents

2min

The Incidents module includes a list of edge devices for which there is an incident. Incidents are generated alerts that are based on triggers. System triggers are preloaded, and user triggers are created in Alerts﻿.
The Incidents pane includes filters for selection of a group list, state, and date range filters for Opened Before, Opened After, Closed Before and Closed After.
You can view an edge device's details by clicking its ID, and view a trigger by clicking on the trigger link associated with an edge device.
Access Incidents UI
To access the incidents UI:
Log in to Manufacturing Connect.
 The Status Overview pane by default appears.
From the Navigation panel, select Events & Alerts.
The Events & Alerts pane appears, by default the Alerts tab displays.
From Alerts pane, select Incidents.
The Incidents tab appears.
Refer to the following actions you can take on the Manufacturing Connect User UI's Events & Alerts' Incidents tab.
Manufacturing Connect User UI : Events & Alerts :  Incidents
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Action
Details
[1] Select Opened Before Date
Choose a date to filter incidents that were opened before this date.
[2] Select Opened After Date
Choose a date to filter incidents that were opened after this date.
[3] Select Closed Before Date
Choose a date to filter incidents that were closed before this date.
[4] Select Closed After Date
Choose a date to filter incidents that were closed after this date.
[5] Select Device Group List
Filter incidents by selecting a specific group of devices.
[6] Select State
All: Display all incidents
Open: Display only open incidents.
Close: Display only closed incidents.
[7] Refresh
Update the list.
[8] Show filter / Hide filter
Toggle the visibility of filter options.
[9] View Edge Device Details﻿﻿
You cannot access an edge device if the Manufacturing Connect can no longer reach Manufacturing Connect Edge. 
[10] View Trigger
Click to manage and view alert triggers associated with incidents. Manage Alert Triggers﻿﻿
[11] Resolve Incident
Take action to resolve a selected incident.
[12] Select Rows per page
10, 25, 50
[13] First Incidents/Forward/Backward/Last Incidents
Choose the desired incident.
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Action	Details
[1] Select Opened Before Date	Choose a date to filter incidents that were opened before this date.
[2] Select Opened After Date	Choose a date to filter incidents that were opened after this date.
[3] Select Closed Before Date	Choose a date to filter incidents that were closed before this date.
[4] Select Closed After Date	Choose a date to filter incidents that were closed after this date.
[5] Select Device Group List	Filter incidents by selecting a specific group of devices.
[6] Select State	All: Display all incidents Open: Display only open incidents. Close: Display only closed incidents.
[7] Refresh	Update the list.
[8] Show filter / Hide filter	Toggle the visibility of filter options.
[9] View Edge Device Details	You cannot access an edge device if the Manufacturing Connect can no longer reach Manufacturing Connect Edge.
[10] View Trigger	Click to manage and view alert triggers associated with incidents. Manage Alert Triggers
[11] Resolve Incident	Take action to resolve a selected incident.
[12] Select Rows per page	10, 25, 50
[13] First Incidents/Forward/Backward/Last Incidents	Choose the desired incident.

Updated 06 Jan 2025

Alerts

Set Up Alert Triggers